Questions, answered

Simply add your pieces to the bag and checkout with your name, phone number and address. No advance payment is needed — you pay the courier in cash when the parcel arrives at your door. COD is available in all 64 districts of Bangladesh.

After you place the order, our team calls to confirm before dispatch. If we cannot reach you within 48 hours, the order is held until we do.

No account is needed. Checkout asks only for your contact details and delivery address. You will receive an order number by SMS, which you can use for any exchange or delivery query.

Yes. COD is the default and most popular option, but if you prefer to pay in advance by bKash or Nagad, mention it in the order note or tell us during the confirmation call and we will share the payment details.

Yes, as long as the parcel has not been dispatched. Call or WhatsApp +880 1700-000000 (10am–8pm) with your order number and we will update sizes, change the address or cancel — free of charge. Orders are usually dispatched the same or next working day, so the sooner the better.

Inside Dhaka: 2 working days. Outside Dhaka: 3–5 working days. Parcels are handed to our courier partner the same or next working day after your confirmation call.

৳80 inside Dhaka and ৳130 outside Dhaka. Delivery is completely free on all orders over ৳5,000, anywhere in Bangladesh. The fee (if any) is paid to the courier along with your COD amount.

Yes — we deliver to all 64 districts of Bangladesh through established national courier services, from Chattogram to Chapainawabganj, Sylhet to Satkhira. Remote upazilas may occasionally take a day or two longer.

Once dispatched, you receive an SMS with the courier tracking number. The courier will also call before arriving. For any delivery concern, WhatsApp us your order number at +880 1700-000000 and we will chase it for you.

We offer a 7-day size exchange, counted from the day your parcel is delivered. The piece must be unworn, unwashed and in its original packaging with tags attached. Exchanges are for size or a different available design of equal or greater value.

Call or WhatsApp +880 1700-000000 within 7 days with your order number and the size you need. Inside Dhaka we arrange a courier swap at your door; outside Dhaka you send the piece back by courier to our studio at Banani 11, Dhaka 1213, and the replacement ships as soon as yours arrives. Standard delivery fees apply to the exchange shipment unless the error was ours.

Yes, subject to stock. If the new design costs more, you pay the difference on delivery; if it costs less, we refund the difference by bKash or Nagad. Because collections are limited and sell through quickly, we recommend messaging us first to reserve your preferred piece.

We are an exchange-first boutique, but if a piece arrives defective, damaged or not what you ordered, we will replace it immediately or issue a full refund — your choice — once the item is returned and inspected. Every piece is quality-checked twice before dispatch, so this is rare.

Yes. Every piece is sourced in person by our founder on seasonal trips to Lahore and Karachi, working directly with artisan families. Fabrics are woven in the mills of Faisalabad, and embroidery — zardozi, chikankari, block printing — is finished by hand. We never stock replicas or heat-transfer imitations.

Each product page carries a detailed size chart in inches. Pakistani cuts tend to run slightly relaxed; if you are between sizes we usually suggest sizing down for kurtis and staying true for formals. Measure a suit you love, compare it with the chart, and when in doubt WhatsApp us your measurements — we reply within the hour during working time (10am–8pm). And remember: every order carries a 7-day size exchange.

A 3-piece includes the shirt (kameez), trouser and dupatta, stitched and ready to wear unless the product page says otherwise. A 2-piece is shirt and trouser. Kurtis are sold as single tops. Anything unstitched or custom-tailored is clearly marked on the product page.

Dry-clean zardozi and heavily embellished formals. Chikankari and printed lawn can be gently hand-washed in cold water with mild detergent — never wring, and dry in shade to protect the dyes. Iron inside-out on low heat, avoiding direct heat on embroidery and mirror work.

Call or WhatsApp +880 1700-000000 any day between 10am and 8pm, or email hello@sprihacloset.com. You can also use the form on our contact page.

We are an online-first boutique, but our studio at Banani 11, Dhaka 1213 welcomes visitors by appointment — perfect if you want to feel the fabrics or try sizes before ordering. Message us on WhatsApp to book a slot.

WhatsApp messages during working hours (10am–8pm) are usually answered within the hour. Emails and contact-form messages receive a reply within one business day.

Yes — we work with a small number of boutiques and corporate clients on wholesale terms, including bridal-party and Eid gifting orders. Choose "Wholesale" on the contact form or email us and we will respond with terms within one business day.